Shopify

Individual Contributor • 2016–2020

As Staff IC, I led the design for key projects on the Payments & Hardware team. My team’s mission was to develop simple, fast, and reliable hardware products that would assist our merchants in serving their customers, accepting payments, and efficiently running their day-to-day operations. My team collaborated with external partners for manufacturing and quality assurance, as well as researchers, industrial designers, and engineers. As Senior IC, I led the design for strategic initiatives that increased seller acquisition and retention while promoting better buyer experiences.

Our design process / horizon planning

While at Shopify, our goal was to always be ahead of the curve, so we spent at least thirty percent of our design team's time on future-focused activities like brainstorming and researching what our merchants might require from us in the future. Particularly in hardware, where projects could take years to mature before becoming generally available, this approach was crucial.

Some of my work as IC

POS Go

I led the design for Shopify’s first all-in-one Point of Sale device complete with integrated card reader and barcode scanner. This all-in-one POS system was created as a part of a bigger strategy intended for both mobile and countertop selling. I worked directly with our marketing team, industrial designers, and external software and hardware partners. I was in charge of the unboxing, setup, onboarding, quick-start guides, and payment experiences.

Accessible Pin

I invented (name on patent) a new pin-on-glass design for accessible pin entry that was adopted by external partners and enhanced POS payment adoption for buyers that use assistive technologies.

Tap & Chip Canada

I led the design for payments on Shopify’s first contactless reader. I drove the design of payment flows for refunds and exchanges, as well as the acceptance of contactless or physical card payments. Additionally, I pioneered the hardware pairing design flows that were adapted to all of Shopify's peripherals and hardware.

Buyer + Seller experiences

Led the design of key initiatives that increased seller acquisition and retention while promoting better buyer experiences including Orders, Returns and Exchanges, Staff Attribution, Online Channel relaunch, and the Hardware Rental Store

Explore more of my work